CUSTOMER SUPPORT SERVICES

Most online merchants spend hours and hours of hard work marketing their products and getting their customers to buy these online – and when that finally happens, it feels like all the hard work has paid off.

SERVICES

Cost Benefits: Outsourcing order processing services can be extremely beneficial to your organization, not just in terms of effort and manpower (that can be better utilized elsewhere), but also in terms of cost - you will likely experience a 65-70% savings in your operational costs by outsourcing your online store order processing requirements to us!
Bulk Order Processing: We can help you with Bulk Order or Batch Processing - enabling you to process high volume orders at once. This primarily includes creating a batch, processing credit card payments, processing returns, creating shipping labels, printing orders, etc.
Minor Edits: We change and revise information as required (changing SKU's, quantities, descriptions, cost, etc.). We add and delete line items, as and when, required.
Software Expertise: We have expertise using various software that allow us to track ALL your orders (from multiple websites) in ONE single interface.
Customer Database Management: We offer you the ability to manage your customer data effectively to ensure increased revenue, increased productivity across departments, and better customer relationships.
Payment Processing: We process your customer's payment quickly and efficiently. This includes processing credit card information, generating invoices and more.
Shipping Management: We check and validate all billing and shipping addresses entered in order to avoid confusion later. We also process all other shipment details such as shipment method, preferred shipment carrier, dispatch schedule, mode of transportation, etc.
Order Status Reporting: We will assist you with tracking your orders right up to the customer's doorstep. We will obtain tracking numbers and track your products online. We have experience shipping with most of the major shippers such as DTDC, Gati, BlueDart, etc.
Return Order Management: We will help you process returns from your customers without delay in order to ensure that your customers stay satisfied !
Inventory Management: We allow you to stay in complete control of your product inventory by keeping you up to date on product quantity, available stock, and other details.
Confidentiality Guaranteed: We are as committed to protecting your privacy and integrity of your confidential information as you are. We realize that order processing involves a LOT of sensitive information (such as customer address, telephone numbers, credit card numbers, etc.), and we make sure that all information processed by us is kept strictly confidential and used purely for the purposes for processing your order efficiently.

We have dedicated logistics partners all over the world.






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